Sales & Customer Management

Tip • June 4, 2025

Sales automation makes it easier to sell more!

Sales automation makes it easier for sales reps to close the sale. How do you set up your sales automation?

Software • June 2, 2025

Pipedrive vs monday: the CRM match-up to make the best choice

Which is the better CRM solution between Pipedrive and monday CRM? We've tested and analyzed all their features, and here's our full review...

Software • May 28, 2025

10 alternatives to Zendesk for better customer support in 2025

Discover 10 alternatives to Zendesk (and 3 bonuses) to optimize your customer support: free, open source or more flexible tools to suit all budgets.

Tip • May 28, 2025

Master the art of sales reminders with these 8 sample emails for your prospects

Did you know that 80% of sales are made between the 5th and 7th reminder? Here are 8 examples of e-mails to send to your customers and prospects. Bonus: our tips on how to send the right sales reminder.

Tip • May 28, 2025

8 steps to turn your sales proposals into signed contracts

Salespeople need to make more and better proposals than ever before. As the industry has become more competitive and complex, customers have become both more confused and more demanding. Discover our guide.

Tip • May 28, 2025

Why and how to have customer support that makes your customers happy? Strategies and tips

Offer effective, differentiating customer support: discover 4 key strategies, best practices and the contribution of AI to build lasting loyalty.

Tip • May 28, 2025

Boost your sales with the right management of your business opportunities

Behind every sale is a business opportunity. But what exactly are we talking about here, and how can we detect it and turn it into a sale? Here's how.

Definition • May 28, 2025

Customer service: when the company goes the extra mile to win the hearts of its customers!

Definition of customer service, best practices and concrete solutions to optimize the customer experience and strengthen customer loyalty.

Tip • May 28, 2025

Customer support automation, or how to put technology at the service of customer satisfaction

Feel like you're spending too much time managing customer support requests? Automate it! Advantages, disadvantages and 6 best practices in this guide. Bonus: a selection of tools to adopt as a matter of urgency.

Tip • May 27, 2025

How can you effectively coach your team to boost sales?

Coaching is the secret weapon for managers determined to boost their team's performance and develop their skills. How can it help? The answer in 6 steps.

Software • May 23, 2025

Checklist of 10 questions to ask yourself when choosing a CRM tailored to your needs

How do you choose your CRM tool? Make your choice quickly with our 10 questions to ask yourself and our 8 tips for selecting the right one. Bonus: a comparison of 9 software packages adapted to the size of your company and/or your business.

Software • May 16, 2025

Ticketing system: improve the efficiency of your ticket management with these 7 programs

7 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.

Software • May 16, 2025

Ticketing system: improve the efficiency of your ticket management with these 7 programs

7 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.

Software • May 16, 2025

Freshdesk vs Zendesk: which tool should you choose for your customer support?

Compare Freshdesk and Zendesk: features, AI, integrations, interface, pricing... The complete guide to choosing the best customer support solution.

Software • May 15, 2025

The 8 best free helpdesk tools in 2025: which one to choose for your support?

It's possible to optimize your support with a helpdesk tool, but at a lower cost! Compare 8 free or trial software products. As an added bonus, we've also included 2 pro programs that are well worth a look.